Job Description
The Zoom and Teams Admin Support is responsible for the end-to-end buildout, deployment, and ongoing support of telephony solutions across multiple regions and stores. This role ensures seamless communication infrastructure, manages large-scale phone deployments, and supports migration projects between Zoom and Teams platforms. Create and configure Zoom sites per store/region, including auto attendants, call queues, greetings, call routing, and temporary DIDs. Coordinate with carriers for forwarding and porting, and maintain master tracking spreadsheets. Experience using ServiceNow ticketing system to monitor and escalate issues in the ServiceNow ticketing system, and maintain accurate documentation for deployments and migrations. License & asset recovery to clean up sites for closed locations to recover licenses and coordinate phone returns for closed stores.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5 + years of experience building and configuring Zoom and Microsoft Teams phone systems
• Experience using ServiceNow ticketing system to monitor and escalate issues in the ServiceNow ticketing system, and maintain accurate documentation for deployments and migrations
• Working with AV licenses regarding cost, provisioning and cleaning up closed locations
• Familiarity with call routing, IVR, DIDs, and porting processes
• Ability to coordinate across global teams including the US and UK
• Excellent communication and collaboration skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.