Job Description
Position Summary:
Team player with client service experience to work fully onsite and have the ability to respond to changes in a short time and be flexible. Respond to emails and trouble calls in a timely fashion and be available to support events and activities. Staff and Operate the Audio Visual equipment for classes and special events, including set up, recording and displaying. Assist and instruct clients regarding proper usage and operation of AV equipment and monitor equipment operation at appropriate intervals. Review daily event schedules and coordinate accordingly. Set-up and troubleshoot all AV/projection/lighting/conferencing equipment, devices and systems. Ensure all AV equipment is fully operational, repair or clean equipment when necessary and break-down, remove, and secure equipment when not in use.
Job Responsibilities:
• Lead technical resource for live academic symposia and medical education events that coordinates production & support virtual & hybrid events ranging from simple to highly complex.
• Assist clientele with creating and executing run-of-show for highly structured events, ceremonies, and symposia.
• Conduct structured event intake and planning coordination including event needs assessments and reviewing/producing a run-of-show.
• Review daily event schedules and coordinate accordingly. Assist with video post-production and editing as needed.
• They will set-up and troubleshoot AV/projection/lighting/conferencing equipment, devices, and systems.
• Operate equipment for classes and special events- including set up, recording, managing presentations and break down as needed.
• Assist and instruct clients regarding proper usage and operation of equipment and monitor equipment operation at appropriate intervals.
• Ensure equipment is fully operational, assist in the repair or cleaning equipment when necessary and break-down, remove, and secure equipment when not in use.
• Administrative tasks & record keeping coordination utilizing tools like Resource Scheduler, Brightspace calendar and Ivanti ITSM ticketing system.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3+ years of experience in AV or Conference Room Support position
- Previous experience working at a large organization
- Extensive experience troubleshooting video conferencing platforms
- Exposure to cisco equipment, video conferencing, rack units, understanding the way the technology communicates and works together
- Excellent customer service and professional demeanor
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.