At-the-Elbow Support Specialist

• Provide at the elbow support for EpicCare Ambulatory and Cadence in outpatient clinical settings
• Support front desk / patient access staff with scheduling, check in, registration, and appointment workflows using Cadence
• Support clinicians and clinical staff with EpicCare Ambulatory documentation, chart navigation, and daily workflows
• Deliver clear, professional, and patient training to end users with varying levels of Epic experience
• Answer workflow questions, reinforce best practices, and assist users in resolving issues in real time
• Identify common user challenges and escalate system or build related issues to the appropriate team as needed
• Travel between multiple Long Island locations as required to provide onsite support coverage
• Maintain a positive, service oriented presence during a high visibility support period

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• Hands on experience supporting EpicCare Ambulatory in a clinical or outpatient setting
• Hands on experience supporting Epic Cadence, specifically scheduling and front desk workflows
• Prior experience in an at the elbow, go live, or hypercare support role
• Ability to train, coach, and support both administrative and clinical users
• Strong communication skills with the ability to explain workflows clearly and professionally
• Comfortable working onsite in fast paced clinical environments
• Reliable transportation required – must be able to commute between multiple Long Island locations

• Previous Epic go live or post go live stabilization experience
• Experience supporting both front desk staff and clinicians simultaneously
• Epic certification in Ambulatory and/or Cadence (preferred, not required)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.