REMOTE - IT Senior Manager - CRM

Post Date

Jun 06, 2024


New York

ZIP/Postal Code

Sep 13, 2024 Insight Global

Job Type



Managerial / Professional

Req #


Pay Rate

$180k - $250k (estimate)

Job Description

The role will be responsible for leading a global team who designs and delivers solutions related to CRM Market to contract value stream to support our client's business transformation and growth objectives. This role requires close working relationships with senior business and IT leadership, implementation partners, Enterprise Architecture and the PMO office and will focus on the end-to-end Sales and marketing processes in the semiconductor industry. Will provide leadership to e2e process design, build, test, master data standards, legacy integration of Marketing and Sales processes. Provide direction and lead the resolution of complex process and technical integration issues related to MS Dynamics CRM, working with business stakeholders, SI partners and IT peers. Partner with business stakeholders and business process owner(s) to develop comprehensive CRM roadmap and provide seamless digital experience for our customers using Customer portal.

Post the project go-live, the role will be responsible for architecture, development, implementation, and maintenance of Sales, Marketing/CRM related systems. Lead and inspire a high-performing CRM team, providing strategic guidance and fostering a culture of customer-centricity. Manage the Sales Marketing/CRM IT Process, including configuration, integration, customization, master data, and reporting. Develop team members' skills and career paths through coaching, feedback, and training opportunities, fostering a culture of continuous improvement and innovation. The ideal candidate should possess a thorough grasp of the CRM lifecycle, encompassing lead management, account management, opportunity management, Product Pricing, product management, CPQ process and service management.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to

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Required Skills & Experience

100% Remote

- Bachelor's Degree or higher

- 5+ years of experience as Delivery Manager or Lead Solution Architect

- Delivery experience in global or complex MS Dynamics 365 CRM implementation

- Order to Cash Process, CPQ - Configure Price Quote

-5+ full life-cycle MS Dynamics CRM implementation in an MNC (all phases of blueprint, configuration, training, cut-over and post go-live support)

- Experience in one or more of these Power Platform tools: Power Automate, PowerApps, Power Pages and Customer Portals

- Experience with Azure based tools: ADF (Azure Data Factory), Azure Pipelines, or Azure Storage

- Global team leadership experience

Nice to Have Skills & Experience

- Master's Degree or PHD

- Exposure to Hi-Tech industry, preferably semiconductor manufacturing environment

- Knowledge of SAP, specifically iCertis

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.