Job Description
As an IT PC Refresh Support Tech, you will:
· Installation and support of endpoint software
· Deployment of PC equipment and accessories
· Provide guidance and explain policies and procedures to end-users.
· Troubleshoot end-user PC, network, printing, and application issues.
· Diagnose, research, and resolve routine end-user issues.
· Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2 years of Desktop Support Exp
1-2 years of proven experience in a customer support position involving technical knowledge of a company’s products, services, and IT systems.
Experience working in and assisting others through company service desk software, such as Bomgar in addition to other remote access desktop programs.
Experience working with different operating systems including Windows and Mac OS
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.