Field Service Technician

Position Summary:
We are seeking adaptable, professional, and hands-on Field Service Technicians to support two major IT infrastructure projects: a network expansion initiative and a large-scale PC deployment effort. These roles are critical to ensuring smooth operations across multiple clinical and administrative locations in rural New York.

Key Responsibilities:
- Assist with the deployment of Cisco switches, routers, and endpoints under the direction of network engineers.
- Support PC imaging, customization, deployment, and asset recovery.
- Perform unboxing, burn-in testing, tagging, and documentation of IT equipment.
- Travel to various clinics and hospital locations within a 20–30 mile radius of Cooperstown or Fox Hospital.
- Work collaboratively with team leads and senior technicians to execute installations and troubleshoot issues.
- Maintain accurate records of deployed and recovered assets.
- Follow established procedures and adapt to site-specific requirements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 1–3 years of experience in IT support, field services, or hardware deployment preferred.
- Basic understanding of networking concepts and Windows-based systems.
- Strong communication and interpersonal skills.
- Ability to follow instructions, work independently, and adapt to changing priorities.
- Valid driver’s license and reliable transportation required (mileage reimbursed for work-related travel).
- Professionalism and reliability are essential, especially in clinical environments.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.