Job Description
One of Insight Global’s customers is looking to onboard a Desktop Support Technician to their site in Albany, NY to provide Level 1 technical support in a fast-paced corporate IT environment. This role focuses on ticket triage, hardware troubleshooting, and hands-on support for end users, with exposure to network upgrades and IT operations projects. The ideal candidate is customer-focused, reliable, and eager to grow within IT support. This is a 6-month contract and will be onsite 5 days a week in Albany, NY.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1–3 years of IT support or related experience
Working knowledge of installing, maintaining, and troubleshooting current versions of Windows and OSX
Intermediate PC hardware experience (ability to build, diagnose, and repair computers, strong troubleshooting skills)
Strong customer service skills with a user-first mindset
Ability to work entirely from tickets (no walk-ups, no on call)
Nice to Have Skills & Experience
Knowledge of ITIL processes (plus, not required)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.