Desktop Support Technician

Post Date

Mar 28, 2025

Location

Brooklyn,
New York

ZIP/Postal Code

11249
US
Jun 30, 2025 Insight Global

Job Type

Contract

Category

Help Desk

Req #

NYC-772290

Pay Rate

$22 - $28 (hourly estimate)

Job Description

VICE Media is looking for an IT support technician to assist with level 1 tickets. Some examples of level 1 tickets would be password resets, shipping equipment to new users using FedEx, AV kit set-up, low level system admin, and Google Workspace. This individual will spend 80% of their day working on MAC and 20% troubleshooting on PC. The ticketing service that they would be using is FreshService.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Required Skills & Experience

- 2+ years of experience doing level 1 IT support within an enterprise level supporting 30+ end users
- Experience troubleshooting level 1 MAC and PC tickets (heavy MAC)
- Experience with low level system admin and Google Workspace

Nice to Have Skills & Experience

- Fresh Service for ticketing
- Media industry experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.