VICE Media is looking for an IT support technician to assist with level 1 tickets. Some examples of level 1 tickets would be password resets, shipping equipment to new users using FedEx, AV kit set-up, low level system admin, and Google Workspace. This individual will spend 80% of their day working on MAC and 20% troubleshooting on PC. The ticketing service that they would be using is FreshService.
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- 2+ years of experience doing level 1 IT support within an enterprise level supporting 30+ end users
- Experience troubleshooting level 1 MAC and PC tickets (heavy MAC)
- Experience with low level system admin and Google Workspace
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.