Customer Service Representative

Job Duties
Ensure accurate and timely distributor order processing including returns and credits.
Confirming pricing, item number/description and quantities are correct.
Provide information about the products
Document and update customer records based on interactions.
Develop and maintain a knowledge base of the evolving products and services.
Ability to research issues independently to determine root cause and corrective action needed.
Demonstrate follow up action with customers, distributors, sales force, and end users.
Provide continuous and responsive support to sales force.
Ability to work with other departments such as Shipping, Production, and Purchasing.
Special projects as needed.
Perform other duties as assigned.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills & Qualifications
Must be able to work Monday-Friday 8am-5pm (not a remote position) and occasional OT as needed.
Must have strong ability to prioritize, multi-task and problem solve.
Must be a team player with a positive attitude and great work ethic whether they are working with others or working unsupervised.
Strong interpersonal and communication skills, written and verbal.
Adaptability to work efficiently and effectively daily under pressure in a fast-paced environment.
Ability to build rapport with clients.
Proficient in Microsoft 365. Strong Excel skills +
Positive and professional demeanor.

Proficient in Netsuite preferred, but not required

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.