NOC Technician (CI POLY)

**Panama Shift**
12 hours a day, Panama Schedule (2 on, 2 off, 3 on, 2 off, 2 on, 3 off), rotation of shift occurs every 3 months. 0600-1800, 1800-0600

Support duties include monitoring, recognition, evaluation, and correction of system and network problems.
Responsible for maintaining a privileged user level of access, across numerous high priority systems.
Daily interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise.
Interpret system documentation and records problems in logging and discrepancy reporting tools
Collect data describing the environment at the time of the failure
Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required
Escalate problems to Tier 2 level as required, perform call-ins as necessary
Coordinate with any required resources across the enterprise to resolve operational issues
Work with other 24x7 engineering crews across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response

PR: 60-65/HR
Salary: 100-125,000 (Some Flexibility depending on years of experience)

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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TS/SCI with Poly required
Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification
AA Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR the equivalence of 3-5 years direct experience in lieu of a degree
Must have a broad knowledge of high priority systems across a multi-location enterprise
Good communication skills for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response
Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.

System administration experience to include UNIX, Linux, and Windows platforms
Experience with virtualization technologies and software such as VMware

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.