A large banking client is looking for a Collections Specialist to join their Consumer Lending organization. This team will be joining a team that is responsible for all phases of collection activity for the consumer installment loan, lines of credit, preferred checking and credit card portfolios that are past due.
Responsibilities will include:
- Communicate consistently with the bank's customer base in delinquent status to discuss and resolve their accounts to the department/bank's satisfaction. This is accomplished by phone and written communication when warranted.
- Skip-trace to obtain information to locate customer and/or collateral through low-level investigation. This would include researching credit reports, Accurint, credit applications and internet sites as warranted.
- Trouble-shoot to resolve customer issues
- Update customer information to maintain viable points of contact with our customers.
The role will be on site 4 days a week.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.