Job Description:
We're seeking a Service Desk Technician to support a company-wide Outlook migration, moving our entire organization from an on-premises Exchange environment to Office 365. With 300+ users, you'll be the frontline expert, handling incoming calls, troubleshooting issues, and ensuring a smooth transition.
Key Responsibilities:
Provide on-site technical support for employees during the migration process.
Assist with Outlook migrations, ensuring successful transitions for every mailbox in the company.
Address and troubleshoot user issues related to the migration, including configuration and accessibility concerns.
Respond promptly to support tickets and incoming calls from employees experiencing migration-related issues.
Work closely with IT teams to resolve complex problems efficiently.
Document solutions and maintain updated knowledge base resources.
Adapt quickly and think on your feet to resolve unexpected challenges.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Experience in in-person technical supportstrong communication and interpersonal skills.
Proficiency with Exchange and Office 365 administration.
Hands on experience with an email migration from on prem to cloud
Ability to troubleshoot Outlook and email-related issues effectively.
Strong problem-solving skills and the ability to think critically under pressure.
Experience working in fast-paced, high-call-volume environments.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.