One of our clients is seeking an IT Support Specialist to join their team. Candidates will be responsible for providing technical support for their desktop/laptop computing systems, troubleshooting their collaboration tools (Zoom/Skype/Teams), and supporting/maintaining Windows/macOS operating systems. On a day-to-day basis, candidates will be installing, maintaining, repairing, and troubleshooting various hardware, software, and network issues. They will also assist users with their computing needs, such as account creation, system monitoring, remote access, and device configuration. This role is supporting about 450 users and candidates should expect to work on about 15-40 tickets per day. Great communication and customer service skills will be imperative to be successful in this role. This is going to be 5 days on-site in Princeton, NJ.
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- 3+ years of experience with IT Support handling Windows and MacOS on both laptop and desktop computing systems.
- Knowledge of Linux
- Experience with TCP/IP networking to assist users with installing/troubleshooting VPN
- Experience providing support on O365 and any video conferencing tools (Teams, Zoom, Skype, etc.)
- Great communication and analytical skills
- On-site in Princeton, NJ 5 days a week
- Hands-on experience with Linux/Linux system admin with basic support such as account creation, system monitoring, and resetting passwords
- Experience working with Bombgar
- Past experience working in Higher Education
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.