Job Description
Insight Global is assisting a legal marketing client of ours in identifying a Communication Specialist for a net new opening they have. The position is part of the Case Management department working on all phases of mass tort and MedMal cases. This is a full-time, permanent position. Communication Specialist serves as an important point of contact for existing claimants, making them a critical part of the claimant’s experience and assisting them in various phases of the claim.
• Client Engagement: Deliver best-in-class service during interactions, ensuring clients feel heard and supported.
• Data & Information Accuracy: Confirm & verify all detailed information about their claim while collecting any additional claim-related information with precision.
• Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes.
• Process Guidance: Clearly explain next steps and transition clients to the Case Management team, including paralegals and attorneys.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Law firm or Legal industry experience
• Familiarity with CRM systems (Salesforce), VoIP software & electronic signature software
Nice to Have Skills & Experience
• Insurance, Healthcare & Medical Administration experience
• Contact Center/Call Center
• College degree
• Bilingual
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.