Job Description
As a Power Distribution Field Service Representative, your main focus will be on:
• Installing, inspecting, troubleshooting, and repairing customer equipment (including electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, BMS, PLCs, drives, security, access control, CCTV, and fire alarm/suppression systems).
• Performing warranty work, start-up services, and preventive/scheduled/unscheduled maintenance.
• Testing, calibrating, and adjusting equipment using technical tools and software.
• Instructing customers and sales personnel on equipment operation and maintenance.
• Providing technical support, product training, and application guidance.
• Analyzing and solving complex equipment problems, consulting with engineering as needed.
• Documenting all service activities, including technical reports and customer sign-offs.
• Maintaining service tools, equipment, and records.
• Leading or assisting with small field service projects (e.g., upgrades, modernization).
• Advising customers on best practices, upgrades, and new services.
• Supporting sales by identifying new opportunities during site visits.
• Ensuring compliance with all safety policies and procedures.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Education & Experience:
• Associate’s degree, technical degree, or equivalent hands-on experience.
• 2–4 years of relevant mechanical, electrical, or power distribution service experience.
• Experience with critical systems infrastructure (e.g., switchgear, generators, UPS, chillers, fire detection/suppression, building monitoring systems).
Skills & Abilities:
• Strong technical knowledge of electronic/electrical components.
• Ability to read blueprints, technical documents, and interpret complex instructions.
• Proficient with computers (email, databases, word processing, spreadsheets).
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong problem-solving and analytical skills.
• Ability to handle multiple tasks and prioritize effectively.
• Physical ability to stand, walk, sit for extended periods, and lift up to 50 pounds.
• Valid driver’s license required.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.