IT Business Analyst – Healthcare Technology

We are seeking an experienced IT Business Analyst specializing in healthcare technology to support large-scale, multi-site deployments across hospital and health system environments.
This role will play a critical part in implementing and optimizing solutions that support patient experience, caregiver workflows, and environmental services, including platforms like nutritional services systems (e.g., CBORD NSS) and other integrated healthcare applications.
This is a highly cross-functional, client-facing role working directly with hospital stakeholders, operational teams, and IT to ensure successful system implementation, integration, and adoption.

This is not a traditional BA role — this individual will sit at the intersection of clinical operations, IT systems, and integrations, ensuring data and workflows move seamlessly across healthcare platforms (e.g., EMR systems like Epic/Cerner).


Day-to-Day Responsibilities:
Gather and document business and functional requirements by working directly with clinical, operational, and IT stakeholders
Map and optimize healthcare workflows, translating business needs into system and integration requirements
Support integrations with EMR systems (e.g., Epic, Cerner) by validating data flows such as patient data, ADT, and system interactions
Participate in UAT, go-lives, and deployments across multiple client sites, including onsite support (~50%)
Act as a liaison between business, IT, and external partners, ensuring clear communication and alignment
Create and maintain process documentation, system documentation, and requirements artifacts
Support issue resolution and continuous improvement during and post-implementation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

3–7+ years of experience as a Business Analyst in healthcare IT environments
Experience working on healthcare technology implementations or deployments (hospital or health system setting)
Strong experience with requirements gathering, process mapping, and stakeholder engagement
Exposure to system integrations, especially involving EMR/EHR systems (Epic, Cerner, etc.)
Understanding of data workflows such as patient data, ADT (admissions/discharge/transfer), or clinical/operational system interactions
Experience supporting UAT, go-lives, and post-implementation support

Experience with CBORD or similar healthcare operational systems (dietary, patient services, facilities, etc.)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.