Order Management/Return Analyst

Insight Global is looking to hire an Order Management/Return Analyst to support one of its major consumer electronics clients. This role is responsible for analyzing and resolving order and return discrepancies by coordinating across multiple internal teams and external partners. Day‑to‑day work includes investigating return mismatches (e.g., quantity discrepancies or unauthorized returns), communicating with points of contact to gather supporting data, and identifying root causes of physical inventory issues. The analyst will also manage outbound order maintenance, respond to customer requests in a timely manner, and process return requests. A significant focus of the role is vendor compliance—monitoring retailer standards, validating or disputing compliance charges with supporting evidence, and tracking recurring issues to identify and address gaps in performance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Proficiency in Excel, with the ability to manage, analyze, and reconcile large sets of data
• Experience managing and organizing information with strong attention to detail
• Strong verbal and written communication skills, comfortable working across teams and with external partners
• At least 2 years of relevant experience in order management, returns, operations, or analytics
Ability to investigate discrepancies, prioritize requests, and work in a fast‑paced environment

• Experience working in an ERP system (SAP strongly preferred)
• Exposure to Tableau or other reporting/visualization tools
Background supporting vendor compliance or working with large retailers and their standards

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.