An enterprise news organization operations support team is the premier Tier 1 operations support team for all News Digital Properties. The role of the Network and CloudOps support analyst is critical in providing excellent customer service and communication skills in parallel to performing tier 1 technical support. The team operates on a 24/7/365 schedule and this position may require the candidate to work during overnight shifts and also can be flexible for changes in shift schedules. Specific responsibilities include monitoring and managing internal and external web and video servers and coupled systems, participating and managing communication in code releases and system upgrades, advanced troubleshooting and fixing site and publishing tool related problems, analyze all incoming and outgoing customer and partner content related concerns, and maintain a high level of professionalism, communication and incident management for multiple incidents at varying degrees of priority and severity.
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- 3-4 years relevant experience. Mastery with internet
standard concepts, procedures and practices.
- Working knowledge of Linux, Unix OS, HTML, XML, OSI
model
- Combine advanced network and application-level
troubleshooting skills
- Experience managing multiple incidents and problems while
working in high pressure situations
- Combine customer services, troubleshooting and time
management skills with professionalism
- Strong written and verbal communication skills, the ability
to manage conflict and flexible work schedules
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.