Job Description
Insight Global is searching for a data analyst for one of our large Consumer Electronics customers. This person will be responsible for working closely with the Product Support Team, collaborating with departments such as Call Centers, Training Programs, and Field Services to analyze patterns causing product returns. This role is pivotal in identifying improvement areas, optimizing administrative processes, and managing high-level service requests to enhance overall service efficiency and customer satisfaction. This person must be comfortable working days on-site Monday-Friday, 8:00am-5:00pm.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 1-2 years of experience in the home appliance industry, with a strong background in technical design and development.
• Ability to use Excel and Power-point
• Strong problem-solving skills and the ability to analyze complex technical issues.
• Analytical skills with multiple types of data and understanding of service center environments and processes.
Proficiency in utilizing advanced software applications/tools for seamless integration and data exchange among disparate functional domains.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.