Director of Cash Applications

The Director of Cash Applications is responsible for overseeing cash posting, refunds, and cash reconciliation operations for a multi‑hospital health system. This role requires a strong understanding of the full revenue cycle, along with a solid analytical and financial reporting background. The Director must be capable of monitoring employee productivity, maintaining human resources documentation, resolving technical and payer-related issues, and ensuring compliance with organizational policies and procedures.
Responsibilities:

- Oversee all cash application functions, including but not limited to cash posting, refunds, and reconciliation activities
- Manage staff quality, productivity, and output benchmarking; perform regular staff quality assurance audits
- Design and develop financial reports using various tools to support tracking, investigation, and analysis, and to inform organizational decision‑making
- Monitor and evaluate the organization’s revenue cycle performance; appropriately delegate work based on departmental priorities and operational needs
- Collaborate with internal and external partners such as IT, financial clearinghouses, Finance, and banking partners to identify process improvement opportunities; address issues and implement effective business strategies to reduce costs, increase revenue, and streamline expenditures, taking appropriate remediation actions as needed
- Manage projects and delegate responsibilities accordingly
- Onboard new team members, providing hands‑on, elbow‑to‑elbow support during the onboarding process

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Bachelor’s degree required; Master’s degree in healthcare administration, business, finance, or a related field preferred
- Minimum 5 years of progressive management experience in healthcare cash operations
- In‑depth knowledge of hospital cash posting, refunds, and reconciliation
- Strong financial acumen and executive‑level communication skills
- EPIC experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.