BSA

We are looking for an experienced Business Systems Analyst (BSA) to play a key role in migrating to a new subscription billing provider. In this critical position, the BSA will collaborate closely with the Project Manager, development teams, and our implementation partner to ensure all business processes and workflows are clearly documented and aligned.

Responsibilities include gathering and translating requirements into detailed technical specifications—such as user stories, process flows, wireframes, and swim lanes—for delivery to development teams. The BSA will actively contribute during the design phase, monitor development progress, and maintain a comprehensive knowledge base and documentation repository throughout the project. Additionally, they will clarify business rules, accurately document all changes, and guide the team to ensure a smooth migration with minimal disruption.

Please note: The design phase is scheduled to begin in early February and will run for approximately six weeks. During this phase, the BSA will work closely with the Project Manager to create process flows that clearly outline responsibilities and system integrations, ensuring the department has full visibility into the migration plan.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

5 + years of BA/BSA experience primarily working within application development
Experience working in both waterfall and agile environment
Expert knowledge and hands on skills with JIRA, Visio and Confluence
Experience working with a PM tool such as MS project or Monday.com (so they can keep schedule and update that and understand if any risks are there they need to track/be aware of)
Experience creating technical user stories, process flows, wire frames and swim lanes
Experience working with offshore resources

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.