Insight Global is looking for a hands-on and customer-focused IT Support Technician (L1/L2) to support onsite operations at one of our customers based in Bridgewater, NJ. This individual will serve as the go-to technical support for employees in the office, assist with desk setups for new hires, and handle hardware replacements and troubleshooting. The ideal candidate is organized, detail-oriented, and physically able to lift and set up IT equipment as part of their day-to-day responsibilities.
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· 13 years of experience in IT support or desktop support.
· Proficiency in troubleshooting Windows/macOS, Microsoft Exchange, and Office 365.
· Experience with ServiceNow or similar
· Familiarity with basic user management with Active Directory.
· Excellent communication skills and a customer-focused mindset.
· Ability to work both independently and as a team player
· Prioritize tasks in a dynamic office environment with evident eagerness to learn and grow within the organization.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.