Insight Global's client is one of the largest law firms in the area with over 60 attorneys in various office locations. Their record of success is built by considerable settlements in civil casesandacquittals in criminal cases, but they work in other areas including personal injury, workers compensation, family/divorce law, litigation, real estate law,andmore. Company offers room for growth, great culture,andstability across teams.
Insight Global's client is seeking a full-timeIntakeSpecialistto join their team in the Manchester or Dover, NH office.IntakeSpecialists are often the first point of contact with our firm, who works in a fast-paced, high-volume, collaborative environment and conducts interviews with potential new clients. Theintaketeam is an integral part of a thriving firm and works closely with a variety of practice areas.
Day to Day:
Responding to a high volume of live personal injury calls and emails from potential new clients daily.
Managing the potential new client through the entire workflow from first call to assignment and/or decline.
Managing and responding to various lead sources simultaneously.
Conducting phone and occasional in-person interviews of potential new clients to understand their story, and document accurately the details of the potential matter.
Accurately recording information received from potential new clients in the database.
Assuring client confidentiality.
Maintain a working knowledge of outside referral sources.
Participate in regular meetings with attorneys for educational and collaborative purposes.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Bilingual in English and Spanish.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.