Technical Support Representative

Insight Global is seeking a dedicated and proactive individual to join one of our Fortune 500 customers as a Tech Support Professional. The ideal candidate will exhibit exceptional professionalism, integrity, and reliability while working independently. They will be confident, organized, and know when to seek assistance. Our team members have a bias for action and are highly self-motivated to not only provide outstanding technical support but also to identify and resolve systemic issues to prevent future concerns. They are tech-savvy with a high technical aptitude for troubleshooting and resolving technical issues efficiently.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Minimum of 1 year of customer service experience
Experience and confidence in interacting with upper-level management regularly
Professional communication skills, demonstrating maturity and self-confidence
Proven success in customer obsession, rapid learning, problem-solving, and teamwork
Strong familiarity with troubleshooting technical issues and providing solutions
Ability to pass pre-employment assessments and criminal background checks
Excellent computer skills, including proficiency with Microsoft Office, email, chat, and internet usage
High School Diploma or equivalent

College degree
Over 3 years of experience in tech support or customer service (face-to-face interaction or call center experience preferred)
Familiarity with various operating systems and software applications

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.