Remote Customer Success Manager

We’re seeking a proactive and empathetic Customer Success Manager to join our remote team. This role is responsible for building strong relationships with our clients, ensuring they achieve their desired outcomes, and driving long-term customer satisfaction and retention. You’ll serve as the primary point of contact for a portfolio of accounts, helping them maximize the value of our platform and services.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 3+ years of experience in Customer Success, Account Management, or Client Services
- Experience working in a SaaS or tech environment preferred
- Strong communication and relationship-building skills
- Ability to manage multiple accounts and prioritize effectively
- Familiarity with customer success tools like Gainsight, ChurnZero, or Totango
- Comfortable working independently in a remote setting
- Bachelor’s degree in Business, Communications, or related field (preferred

- Experience with CRM systems and data analysis tools
- Understanding of customer lifecycle and retention strategies
- Ability to translate technical concepts into business value
- Passion for helping customers succeed and solving problems creatively

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.