Insight Global is seeking a Support Technician I to join our team in Las Vegas with our largest data center client. This role on the telecom team manages both incoming tickets from their customers and corresponding tickets they open with the provider/carrier. Support techs must be knowledgeable and have prior experience in telecom, preferably with data circuits and networks. They must also have strong organizational and customer service skills. Technicians will work from a desk and will communicate with customers via phone, email, and ticketing systems/portals. Technicians are currently 60% in the office and 40% remote, but this is always subject to change should the company desire to do so.
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2+ years of experience in Network Support or telecom support
Experience with equipment terminal access applications (e.g., CRT, Putty, SSH)
Experience with network monitoring software applications (e.g., Syslog, Nagios)
Proficiency in interacting with computing systems (hardware, software, data)
Operational understanding of various network topologies (Point-to-Point, Bus, Star, Ring, Mesh, Tree, Hybrid)
Foundational knowledge of the OSI Model and troubleshooting techniques
Knowledge of industry cabling standards
Microsoft Office Suite
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.