Job Description
One of our prestigious airlines is looking for an IT Support Technician to provide front-line technical support for Crewmembers, both on-site and remote. This role is responsible for resolving day-to-day hardware, software, and connectivity issues, managing IT equipment, supporting end-user devices, and maintaining IT systems uptime. This position plays a key part in ensuring employees can work efficiently and that IT systems operate reliably across the company.
• Provide front-line Help Desk support via phone, email, and in-person walk-ups.
• Troubleshoot and resolve issues with employee laptops, desktops, printers, and mobile devices.
• Set up new hire workstations, including account creation, hardware configuration, and software setup.
• Support conference room audio/video (A/V) systems and remote meeting technology.
• Maintain and update IT asset inventory using Spiceworks or similar tools.
• Travel to off-site or airport locations as needed to support IT infrastructure and equipment.
• Monitor system uptime dashboards and immediately escalate outages or failures.
• Collaborate with team members to improve Help Desk processes, documentation, and efficiency.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
· 5 years of experience with IT Support - Hardware and Device Issues, Network and Connectivity Issues, Software and System Troubleshooting
· Experience with handling different ticketing systems - Freshdesk
· Proficiency with Microsoft Suite
Nice to Have Skills & Experience
· Experience with troubleshooting boarding pass readers
· A+ Certification
· Apple Certified Mac Technician (ACMT)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.