Customer Outreach Specialist

Insight Global is assisting a client in identifying a Campaign Outreach Specialist for a Managed Service Provider, is launching a new marketing campaign offering complimentary IT services to prospective customers. They are seeking a Campaign Outreach Specialist to support this initiative by making outbound calls, engaging prospects, answering questions, and scheduling meetings with Solutions Engineers. This is a great opportunity for someone with a hospitality or customer service background who is comfortable on the phone and eager to contribute to a dynamic campaign.

Key Responsibilities:
• Make outbound calls to prospects from purchased contact lists
• Reference the campaign and explain free service offerings:
o Network assessments
o Cybersecurity assessments
o 1 hour of trial IT consulting services
• Gauge interest and schedule appointments with Solutions Engineers
• Answer basic questions about services and offerings
• Track outreach efforts and maintain accurate records in Excel
• Completing documentation and tracking POC’s responses
• Educate customers on service offerings and how they can add value / solve IT business challenges
• Participate in a 1-week training led by the CEO/President to understand company services and approach

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Prior experience in customer service, hospitality, or sales outreach
• Comfortable with outbound calling and handling hang-ups or rejection
• Strong verbal communication and interpersonal skills
• Proficiency in Microsoft Excel, specifically cleaning up data and tracking calls / documentation
• Ability to quickly learn and articulate technical service offerings
• Honesty and integrity with the drive to help others

• Bachelors degree
• Understanding of the information technology or cyber security industry

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.