Our client, a premier data center service provider of cloud, colocation, managed services and DR, is looking for a motivated Sr. Collections Specialist to join their billing team. This person will be responsible for all collection activity associated with an assigned portfolio of accounts. They will independently prioritize and execute daily collection activities; contact customers for payment via telephone and email, document and maintain timely collection notes in the collection tool and establish appropriate follow-up. They will be performing root cause analysis to resolve customer disputes, billing issues, deductions and propose process enhancements to avoid future issues. They will contact delinquent customers by phone and email and prepare customer account reconciliations. This person will evaluate customer payment trends and recommend accounts for escalated collection efforts as well as negotiate terms for settlements and payment plans with delinquent customers for management approval.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
3 - 5 years of experience doing collections, with some of their experience being in a high-volume service industry environment
Experience handling multiple clients simultaneously, with a minimum collections book of 300 accounts (They will be handling anywhere from 300-1,000 separate collection accounts at once)
Excel: Ability to create Pivot Tables and VLOOKUP in Excel
Go getter team mentality with the ability to work both independently and with others
Customer service focused with energy, professionalism and welcoming characteristics when engaging with customers to collect payments
Strong ability to work in a highly sensitive and confidential environment
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
Ability to meet deadlines and handle sensitive and pressured situations
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.