An employer is looking to add a Deskside Support Specialist to their team in St. Louis, MO. This person will be responsible for assisting end users remotely and on-site. They will be responsible for providing first level support for via telephone, email or chat. They will troubleshoot and resolve hardware, software and voice/data communication systems issues. It will be their job to manage tickets, troubleshoot issues to resolution or escalate, if needed.
1+ years of experience in an technical support role
Experience working with a ticketing system (Cherwell preferred, ServiceNow, Remedy and others will also work)
Experience supporting and troubleshooting Windows 10 and 11 issues
Experience supporting and troubleshooting Outlook, WebEx, and the Office suite of applications
Ability to remote into a desktop or laptop and troubleshoot issues
Experience imaging laptops and desktops (ideally with SCCM)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.