Insight Global is looking to add a Help Desk Technician to our client's team in the St. Louis, MO area. This person will be responsible for leading a small team of tier 1 and tier 2 help desk technicians to support our client's internal and external users. Remote troubleshooting experience in a Windows environment is required for this role. This individual will act as an escalation point for the junior help desk technicians and will be responsible for one on one sit downs and setting KPIs and goals for the team. They will be using a ticketing system daily and will be supporting a virtual environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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3+ years of experience in a help desk or technical support role
Experience with remote troubleshooting for end users
2 + years of experience in a supervisory or team lead position.
Strong knowledge of help desk operations, support processes, and ticketing systems.
Strong communication skills
Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.