Job Description
Insight Global is seeking a Service Desk Technician in the Kansas City, MO area. This individual will be the first line of support for end users, handling a wide variety of technical issues. Responsibilities include answering support calls and tickets from internal users, troubleshooting hardware, software, and job site-related tech issues, supporting a diverse set of engineering tools and applications, and providing hands-on, adaptable support in a dynamic environment. The client is looking to hire this individual as soon as possible.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2-3+ years of service desk experience, preferably in an engineering environment
• Strong hands-on troubleshooting skills across a wide range of software
• Adaptable and dependable with a service-first mindset
• Extremely flexible and able to multitask in a fast-paced environment
• High integrity and transparency in communication
Nice to Have Skills & Experience
• Experience supporting engineering job site-related technologies (e.g., surveyor tools, outlets, etc.)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.