Insight Global is seeking a Service Desk Technician in the Kansas City, MO area. This individual will be the first line of support for end users, handling a wide variety of technical issues. Responsibilities include answering support calls and tickets from internal users, troubleshooting hardware, software, and job site-related tech issues, supporting a diverse set of engineering tools and applications, and providing hands-on, adaptable support in a dynamic environment. The client is looking to hire this individual as soon as possible.
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2-3+ years of service desk experience, preferably in an engineering environment
Strong hands-on troubleshooting skills across a wide range of software
Adaptable and dependable with a service-first mindset
Extremely flexible and able to multitask in a fast-paced environment
High integrity and transparency in communication
Experience supporting engineering job site-related technologies (e.g., surveyor tools, outlets, etc.)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.