A client of Insight Global is looking for a Major Incident Manager to join their growing organization. This person will be helping to create a major incident management environment including creating policies and procedures as well as handling all major incidents as the first line of defense. This candidate will be handling all P1 incidents, bridge calls, etc. to understand root cause of incidents, perform post incident reviews, document executive summaries, etc. This person will need to be someone who enjoys this type of role and not afraid to charge headfirst when incident arise. The ideal candidate will come from a background of supporting enterprise and small to medium sized companies and be adaptable where needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Experience in the fintech space or banking space
* 5+ years of experience within the ITSM specifically in a major incident or incident management role
* Hands on experience creating support bridges, classifying incidents, creating executive summaries, etc.
* Go-getter attitude who is not afraid to be the first line of defense
* Experience with Atlassian Suite or similar ITSM product (ServiceNow, BMC, Cherwell, etc.)
* ITIL V4 foundation certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.