This role will be responsible for the day-to-day administration, maintenance, support, and triage of Infrastructure escalations within the Platform Services function of IT. This role will require demonstrated experience in Identity and Access Management platforms and workflows, PowerShell and MS Graph, and demonstrate Customer Service as top priority and skillset. Primary areas of responsibilities include working directly in Okta and M365 for Identity and Access Management, Automation authoring and maintenance tasks via PowerShell and/or MS Graph and supporting the administration and configuration of our M365 tenant.
CORE RESPONSIBILITIES
Own escalation requests to Platform Services for User Support teams and Firm Staff related to IAM and Automation requests.
Triage incidents and calls. Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
Provide 24 x 7 support for critical production systems.
Manage and monitor Identity and Access controls through Okta and Entra/Active Directory.
Create, Support, and Maintain Okta configurations to support access to business applications.
Create, Support, and Maintain the configuration and enforcement of policies and settings using Conditional Access.
Provide basic administration, technical support, and troubleshooting for application authentication and SSO setup requests or issues through Okta.
Create, Support, and Maintain automation scripts for employee onboarding and offboarding, group and account management, and OU/Active Directory processes.
Support and maintain technology platforms to enforce PAM, PIM, LPA.
Assist in the management of Active Directory and Entra ID.
Design and implement identity-first security strategies, integrating compliance and automation into enterprise systems to enhance security and efficiency.
Execute identity management roadmaps, optimize IAM technologies, and ensure alignment with industry best practices and organizational security standards.
Ensure that systems related documentation is maintained and kept up to date.
Employees approved for flexible work arrangements are expected to be available and maintain a practice of reliable, consistent attendance during the employees scheduled work shift including, but not limited to, Teams/instant message, Zoom, email and voicemail, and by phone.
Target pay between $90-135K
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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3+ Years supporting Okta or other IAM Platforms.
3+ Years supporting M365 Administration (Entra, Teams, OneDrive, Conditional Access).
Exceptional skillset in automation using PowerShell and MS Graph.
Proficiency in Active Directory/Entra, Single Sign-On (SSO), identity federation, privileged access management, and automated life-cycle management.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.