Job Description
• Discovery & scoping (heavy in first 30–45 days): run stakeholder interviews (CTG, value-based care leaders, new medical directors, market ops), distill user journeys (discharge → follow-up), define problem statements and POC success criteria.
• Roadmapping & backlog: translate strategy into a quarter plan; write PRDs & acceptance criteria; maintain a single, transparent backlog; set release increments.
• Data alignment: with Jose/architecture/DDG/ABC, lock data sources, identity resolution and segment definitions; define data quality checks needed for the POC.
• Nudge design: define cohorts, channels (SMS/email/IVR), frequency, guardrails, and experiments; partner with clinical owners on content/eligibility/exclusions.
• Delivery management: drive daily standups, unblock engineers, approve stories, manage scope; coordinate tech-debt workstream that prepares the nudge stack.
• Measurement: define dashboards; track engagement/conversion and operational metrics; propose iteration plans from results.
• Stakeholder comms: weekly exec updates; risk/decision logs; escalate trade-offs early; align on “scale-ready” definition.
• Governance: ensure consent/opt-out flows, clinical review/approvals, and market rollout criteria are baked into plans.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Domain: Healthcare provider experience with value-based care concepts; fluent in readmissions use cases (transitions of care, care management handoffs, ED avoidance, high-risk cohorts).
• Product chops: End-to-end product lifecycle ownership from 0→1 discovery through scale (problem framing, prioritization, PRD writing, roadmap, cutlines, success metrics).
• Prioritization muscle: Proven ability to say no well—triage competing asks, define scope/MVPs, manage backlog ruthlessly, and protect timelines.
• Data + outcomes mindset: Comfortable defining leading/lagging metrics for nudges and clinical outcomes (e.g., 7/30-day readmissions, enrollment, engagement, conversion, opt-out).
• Salesforce familiarity: Working knowledge of Marketing Cloud journeys and Data Cloud concepts (data model, segments, identities). Not an architect, but can partner tightly with one.
• Cross-functional leadership: Has led pods/squads with engineers, QA, data, and clinicians; excellent stakeholder management across clinical and technical audiences.
• Artifacts: Strong writer—clear PRDs, acceptance criteria, experiment briefs, RACI, dashboards/specs.
• Compliance awareness: Builds with PHI/privacy in mind; understands consent, opt-out, HIPAA guardrails for outreach.
Nice to Have Skills & Experience
• Direct work with readmissions programs or Medicare Stars measures.
• Hands-on experience with nudge/behavioral interventions (message design, cadence, channel mix) and A/B testing.
• Familiarity with Innovaccer (or similar data platforms), Snowflake, HL7/FHIR basics, care management systems.
• Analytics tools (Tableau/Looker/PowerBI), basic SQL for self-serve queries.
• Experience standing up POC → scale playbooks in large provider systems.
• Prior work integrating with care management / nursing workflows (e.g., TOC, RPM, escalation paths).
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.