Job Description
• Respond to inquiries from field representatives, dealerships, customers, and lenders.
• Provide high-quality, individualized customer service via email, telephone, and chat.
• Apply knowledge of the organization, products, services, and policies to resolve customer issues.
• Address and resolve customer questions, complaints, and requests, including contract interpretation.
• Deliver technical support to auto dealers for portal access and troubleshooting.
• Generate and provide accurate reports using tools such as Cognos, Salesforce, Beqom, and Excel.
• Interact effectively with various departments and associates, including senior management
Pay $19 - $21HR
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications
• High school diploma or equivalent required.
• Minimum of 2 years of customer service experience in an Omni channel contact center.
• Ability to work 9:30am–6:00pm EST in a hybrid environment (2 days in office, 3 days from home).
• Strong motivation and a positive team player attitude.
• Excellent verbal, written, and active listening communication skills.
• Strong interpersonal skills with emotional intelligence and problem-solving capabilities.
• Critical thinking and ability to manage high-pressure customer interactions.
• Proficient in multitasking across multiple systems and screens; strong data entry and typing skills.
• Experience with Microsoft Office and other relevant software tools.
• Ability to manage priorities in a fast-paced environment.
• Technologically savvy with the ability to quickly learn new systems.
• Bilingual proficiency in English and Spanish
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.