Site IT Leader - Minneapolis

A mid-sized manufacturing company is seeking a Technical IT Site Lead to join their team to oversee end-to-end service delivery and operations for their manufacturing site in Minneapolis, MN. As an IT Site Lead, this individual will be responsible for ensuring 100% uptime of all site-critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In addition, they will support any event failures that occur, and will be expected to oversee expediting service restoration and drive continuous improvement to eliminate risks. They will be expected to lead diverse local teams of internal employees, contractors, and key 3rd party vendors while also communicating with and presenting to upper level leadership to understand the business needs and service opportunities. Along with local IT activities and priorities, the Site IT Leader will be expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc. The ideal candidate for this position should have a background in Networking/ Telecommunications (hands on and leadership preferred) and should have proven experience working in a fast-paced, dynamic environment. This role requires the individual to be onsite 5 days a week and will be expected to be on-call as an escalation point as this is a 24x7 site. This is a 6 month contract to hire opportunity!

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Additional Details:

Service Delivery Responsibilities:
* Manage Site IT operations with respect to service delivery.
* Manage ServiceNow tickets to ensure timely resolution
* Point of contact for escalation of critical service tickets.
* Manage on-site data center operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.)
* Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control)

Administrative Responsibilities:
* Responsible for Site IT! Service delivery, and plans that meet objectives. This also includes receipt of services for various IT services.
* Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans.
* Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc.
* MyAccess Administrator MyAccess requests and approvals (unique to some sites)
* Responsible for monitoring, reviewing, and scheduling IT workflow for your site(s) through the Service Desk management tool (SOM).
* Develop and maintain a site disaster recovery plan for IT assets.

- Healthcare industry experience
- Experience supporting manufacturing sites

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.