Job Description
Insight Global is looking for a Service Technician for our customer in Oakdale, Minnesota. This person will be responsible for the following:
Duties and Responsibilities:
• Installing new equipment or systems at customer locations, ensuring proper setup and functionality. Includes AMH systems and RFID security gates.
• Ability to plan and manage time effectively to meet deadlines. Must be organized and detail oriented with a genuine commitment to exceed customer expectations.
• Identifying and resolving technical issues with new and/or existing equipment or systems.
• Performing routine maintenance and repairs on installed equipment.
• Communicating with customers, explaining installation procedures, and addressing their questions or concerns by building rapport with clients.
• Traveling to and from different job sites, requiring a valid driver's license.
• Maintaining records of installations, maintenance, and repairs and entering it into Tech Logic’s internal tracking system.
• Following safety protocols and procedures to protect oneself and others.
• Managing and maintaining tools, equipment, and materials.
• Contribute to project meetings with internal and external stakeholders.
• Coordinate rental equipment delivery and pickup for installations.
• Coordinate return shipment of toolboxes and/or pallets needed for installation.
• Communicate with onsite electrical technician regarding all electrical needs and requirements of the installation.
• Perform maintenance training on the AMH and/or security gate equipment with the customer.
• Perform operations and software training on the AMH and/or security gate equipment to the customer.
• Test, final inspect, and document results assuring all AMH and/or security gate equipment meet Tech Logic standards.
• Monitor, track and update assigned customer support cases related to PM and service visits.
• Provide input for potential product and/or process updates, maintain installation/service manuals
• Must carry company provided laptop and cell phone to conduct necessary business when away from the office.
• When not traveling, support Customer Care with taking AMH or security gate cases to troubleshoot and resolve or work with Manufacturing Manager to build AMH components.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Knowledge, Skills, and Abilities Required:
• Minimum three years of experience in manufacturing/engineering/service environment.
• Electrical and mechanical assembly experience required.
• High school diploma or equivalent.
• Strong interpersonal skills and the ability to work effectively with a wide range of constituents in a diverse industry.
• Once trained, you must be self-directed and work independently completing installation and PM tasks.
• Ability to/ability to learn to read and understand mechanical, electrical, and architectural drawings.
• Ability to think “outside the box” when presented with a challenge to achieve an on-the-spot resolution.
• Ability to work long hours when necessary to complete installations.
• Knowledge of Microsoft’s OS, email, Word and Excel
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.