An employer is seeking Service Desk Representative to join a large healthcare company who supports affiliates with their medical records in the Minneapolis area. You will be a part of a Tier I technical support team, supporting 35,000-40,000 internal employees. Your main responsibilities will include conversing with internal employees to understand their technical issues, heavy documentation, as well as elevating issues to the Tier II team if need be. You will be responsible for ITIL incident break fixing, and doing their best to provide 1st contact resolution. You will be troubleshooting logins and utilizing RSA tokens and two-factor authentication (2FA). You will work on the phones, internet, and 1000 different applications. You will utilize EPIC, Microsoft products, and ServiceNow.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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-2+ years with telephonic technical support and troubleshooting
-Open availability to work any shift (open 24/7, so including evenings and weekends, shift cascade by seniority)
-Strong customer service skill
-Vaccinated for flu and willing to be vaccinated for the flu every year
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.