Desktop Support Analyst

Insight Global is seeking a Desktop Support Analyst for one of our financial clients in the Minneapolis/St Paul area. As a Desktop Support Analyst, you will be responsible for providing excellent first level phone and email-based support to both on-site and remote users in a mixed Active Directory/Azure Active Directory environment, using Microsoft Windows-based endpoints and iOS/Android-based mobile devices. Our Desktop Support Analysts also provide guidance and support for end-users contacting the Help Desk by effectively identifying issues and resolving or escalating problems appropriately. They proactively take ownership for problems while documenting the issue and resolution within the Help Desk software.

Problem-Solving and Critical Thinking:
-Analytical skills to quickly diagnose and resolve issues, minimizing disruption to users.
-Ability to think creatively and methodically when solving different technical challenges.

Strong Customer Service Focus:
-Excellent communication skills with the ability to explain technical problems to non-technical users in a clear, empathetic, and friendly manner.
-Patience, approachability, and professionalism in managing user expectations.

Adaptability and Continuous Learning:
-Quick to learn and adapt to new software and tools used by our Credit Union.

Team Collaboration:
-Ability to work effectively within our team, as well as collaborate with other IT teams and end users when necessary.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

-Two-year technical computer degree or certificate
-1 - 2 years of experience in a Call Center/Service Desk role preferred
-Minimum 1 year experience supporting various versions of Microsoft Active Directory, Microsoft Office, including Office 365 and Office 2016, Azure Active Directory, remote connectivity methodologies, and mobile devices including both iOS and Droid-based smart phones and tablets
-Experience with troubleshooting hardware issues, including (but not limited to) desktops, laptops, printers, monitors, and mobile devices
-Ability to work effectively within a team and also with remote users
-Working knowledge of VPN technologies
-Must possess excellent verbal and written communication skills to effectively communicate with end users and department members.

-Experience working in the financial industry

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.