We are looking for a highly skilled and motivated Cloud Developer Admin (Genesys) to join our team. The ideal candidate will possess strong technical leadership skills and a proven track record of delivering quality technical solutions. They will play a key role in leading the analysis, planning, and implementation of innovative Contact Center solutions, with a focus on Genesys products such as PureConnect and Genesys Cloud. This role requires deep technical expertise, business acumen, and the ability to drive strategic technical vision. If you are passionate about leveraging emerging technologies to drive business success and deliver exceptional customer experiences, we encourage you to apply.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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-Bachelor's degree in Computer Science or related discipline.
-4 or more years of experience in systems analysis and application program development.
-5 years of experience developing Cloud Contact Center solutions, including IVR, Queuing & Routing, and Digital Service Products.
-Proficiency with Genesys products, particularly PureConnect and Genesys Cloud.
-Experience administrating and supporting PureCloud (Genesys Cloud).
-Strong understanding of agile methodologies and Scrum.
-Industry awareness of evolving design patterns for Cloud and Software-as-a-Service integration.
-Knowledge and experience with RESTFUL APIs using .NET Core.
-Experience with EventBridge, AWS, A3S, architecting systems, scripts, ASR/TTS/NLP, and cloud app testing/security.
-Scripting experience using Python, JavaScript, batch files, or similar.
-Excellent communication skills, analytical ability, and strong judgment.
-Ability to work independently and collaboratively in a team environment.
-Knowledge and experience working with Genesys Cloud APIs for system integrations.
-Familiarity with IVR, custom scripts (both IB and OB), alerting, automation, bots, and integrations (CRM, Nexidia, IEX).
-Experience leading and delivering quality technical solutions.
-Certification in relevant technologies.
-Experience with additional cloud platforms.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.