Job Description
Job Description:
We are looking to hire an onsite Printer Technician in the Maplewood, MN area.
-Installing, configuring, and maintaining printer hardware and software
-Monitor network performance and maintain network security settings for printers and PCs
-Troubleshoot and resolve IT-related issues reported by end users
-Update printer drivers using Printer Logic
-Using WebJet Admin on a daily basis
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-4+ years of experience working with printers
-Experience with printer software solutions like HP Security Manager, HP Web JetAdmin, PrinterLogic (print driver management), or similar tools
-Experience changing and managing print driver profiles, settings, scripts
-Experience working with ServiceNow or similar ticketing tools
-GREAT customer service experience as this role is onsite and customer facing
Nice to Have Skills & Experience
-Familiar with HP's universal print driver (UPD)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.