Job Description
Insight Global is seeking a highly skilled IT Support Technician to join one of our Minnesota based clients in a Tier III capacity. This hands-on role involves managing approximately 15 daily support calls from internal employees facing technical challenges across desktops, laptops, mobile devices, monitors, and enterprise applications. The ideal candidate will be adept at troubleshooting hardware and software issues, refreshing computers through imaging and deployment, and providing expert-level support for Microsoft tools including Copilot, SharePoint, Teams, and OneNote. This is a dynamic support role that demands strong technical acumen, clear communication, and a proactive approach to problem-solving. You’ll be expected to respond to both phone and email inquiries, leveraging service management tools and industry best practices to ensure timely and effective resolution of IT issues.
This role requires you to be on-site 5 days/week.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-5+ years of experience, specifically with Tier III Hands-on troubleshooting of hardware/software issues across computers, mobile devices, and monitors
-Minimum of 2 years post-high school education
-Proficiency with Dell hardware, SCCM, and Active Directory
-Familiarity with Microsoft tools including Copilot, SharePoint, Teams, and OneNote
-Experience using service management tools and applying ITIL-style support practices
-Imaging and deploying computers for employee use (refresh cycles)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.