Remote Telephonic Triage RN

Post Date

Feb 11, 2024



ZIP/Postal Code

Jun 17, 2024 Insight Global

Job Type



Registered Nurse (RN)

Req #


Pay Rate

$32 - $48 (hourly estimate)

Job Description

Insight Global is seeking REMOTE Telephonic Triage RNs to provide a 24/7, 365 days service for 9.8 million TRICARE beneficiaries, located both in the continental United States, as well as overseas. This is an inbound call line where veterans and their families can discuss symptoms and other health concerns with Registered Nurses (RNs), and be triaged to the right place, such as home care etc. Helping military beneficiaries make more informed choices about how and when to access health care services is one of the government's objectives with this contract. First call resolution is priority. RNs assigned to this contract will leverage a URAC-accredited model, proprietary clinical protocols, and health information content. You will:

* Communicate timely and effectively with TRICARE beneficiaries, primarily by phone, but also via web chat, video call, email, text. Average call volume is 30-40 calls/day, each 12-14 minutes long.

* Timely and effectively assess and triage immediate health concerns

* Identify problems or gaps in care, offering opportunity for intervention

* Timely and effectively coordinate services and referrals to health programs

* Timely and effectively provide health education and coach beneficiaries on treatment alternatives to assist them in best decision making

* Timely and effectively support beneficiaries in selection of best health care resources to maximize access, quality, and health care cost

* Timely and effectively prepare individuals for primary care visits

* Help optimize health care utilization through education

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Required Skills & Experience

* Active, unrestricted Compact RN license issued in the state they reside in

* 3+ years of licensed experience in a triaging environment

* Call Center, Telehealth/Remote, or Telephonic Triage experience

* Highly organized, self-directed worker with an ability to function in a high-volume environment

* Strong verbal and written communication skills

* Proficient level of experience with Microsoft Office applications and strong technical aptitude

Nice to Have Skills & Experience

* 3+ years of licensed RN experience in behavioral/mental health, maternity/obstetrics or pediatrics

* Previous experience working with the military population or Tricare beneficiaries

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.