Job Description
The Complaint Coordinator plays a pivotal role in ensuring quality and compliance of our client's products and services. By supporting the teams responsible for collection of customer feedback, product investigation and resolution of product quality issues, this team member ensures that our products consistently meet the highest standards, enhancing patient care and satisfaction.
In this role, you will provide quality support to collect customer feedback and complaints and support complaint investigations. Your expertise will be crucial in ensuring the continued quality of the client's product.
Day-toDay:
- Manages complaint processing and resolution, including intake, risk assessment, investigation review, and escalation for health hazard evaluations or adverse events.
- Monitors system performance through KPIs and metrics to support data-driven decisions and ensure root causes are identified.
- Supports audits and cross-functional QA activities, providing backup coverage and contributing to regulatory readiness.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
- Bach in STEM or 2 year degree with relevant experience
- 5+ years of exp in a quality role
○ Complaint experience
- Exposure of med device regulations
ISO 1345, 820
Nice to Have Skills & Experience
Plusses:
- Last role 4+ years in complaint coordination
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.