Job Description
Position Overview
Optum is seeking an Epic Willow Inpatient Analyst to support pharmacy operations within a large healthcare environment. This role will focus on application maintenance, incident management, and ongoing optimization of inpatient pharmacy workflows. The ideal candidate has hands-on experience supporting Epic Willow builds, upgrades, and troubleshooting in a production environment.
Key Responsibilities
Core Analyst Responsibilities:
• Manage and complete SRS requests including intake, triage, and build work (primarily SER updates)
• Provide incident management support by troubleshooting and resolving issues across Epic Willow Inpatient workflows
• Support enhancement requests including analysis, build, testing, and migration to production
• Assist with day-to-day ticketing and operational support for pharmacy systems
Pharmacy & Clinical Support:
• Perform medication build and maintenance, including:
○ New medication records
○ NDC updates
○ Formulation changes
• Review and triage pharmacy-related error queues (ADS and billing-related issues)
• Support Pyxis integration and workflows, including coordination with vendors and internal teams for monthly updates and medication dispensing processes
• Assist with quarterly Epic upgrades, including:
○ Reviewing release notes
○ Build and configuration updates
○ Testing and validation
Go-live support
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Required Skills & Experience
Required Qualifications
• Epic Willow Inpatient Certification (required)
• 3+ years of experience supporting Epic Willow, preferably in an inpatient setting
• Hands-on experience with build, maintenance, and troubleshooting in Epic pharmacy modules
• Experience supporting ticketing environments and system enhancements
• Strong problem-solving skills and ability to manage multiple requests in a fast-paced environment
Preferred Qualifications
• Experience supporting Pyxis or similar automated dispensing systems
• Familiarity with ServiceNow or other ticketing tools
• Experience working in large, matrixed healthcare organizations
• Exposure to tools such as Omnicell, Pyxis or First Databank
Clinical Background (Nice-to-Have)
• PharmD is not required; candidates with pharmacy technician backgrounds are eligible However, a clinical background is preferred for:
○ Complex medication build
○ Clinical order set configuration
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.