Job Description
Insight Global is seeking a Field Technician on behalf of our client, a leading construction and infrastructure development company. This role is critical to the installation, maintenance, and emergency repair of fiber networks, ensuring high-quality service delivery and customer satisfaction.
Key responsibilities:
• Perform fiber-to-the-home installations in residential and commercial settings
• Troubleshoot and repair internet and phone services
• Maintain and provision outside plant facilities, including aerial and buried fiber networks
• Deliver exceptional customer experiences through professional and efficient service
• Manage daily work assignments within a designated geographical area
• Adhere to safety protocols and contribute to a safety-focused culture
• Adapt to evolving technologies, methods, and procedures
• Occasionally travel to support service delivery in other regions
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3+ years of experience in field installation and repair services (cable, satellite TV, phone, or internet)
• Strong customer service orientation with in-home support experience
• Familiarity with fiber optic networks and outside plant facilities (buried/aerial)
• Ability to troubleshoot and repair internet and phone services
• Comfortable working at heights and in confined spaces
• Valid driver’s license with clean driving record
• Physically capable of lifting up to 50 lbs and working in various weather conditions
• Strong oral and written communication skills
• Technically inclined with a willingness to learn and adapt to new technologies
Nice to Have Skills & Experience
• Experience with fiber-to-the-home (FTTH) installations
• Exposure to bucket truck operations and ladder safety
• Knowledge of provisioning and maintaining outside plant infrastructure
• Previous experience in telecommunications or utility services
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.