Job Description
Maintain enterprise level systems and system performance by performing monitoring and analysis, and performance tuning; troubleshooting problems; escalating problems to vendor
Execute add/moves/changes on user accounts throughout enterprise level systems
Manage system and software problems by reviewing logs, records, and configurations
Plan and assist in design of new/emerging hardware, software, and infrastructure strategies by conferring with vendors; evaluating, testing, and installing enhancements
Maintain knowledge of Company’s systems, hardware, and software
Repair unplanned events that adversely affect the computing environment
Support users with remote access
Create documentation of best practices and processes
Provide training, reference materials and support to staff on new systems and software
Measure effectiveness of existing IT processes and procedures
Participate in processes and programs aimed at continuous improvement and safety
Perform other duties as assigned.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years post high school education in Computer Science or a related field
3-5 years of professional IT experience in a multi-site corporate network
Extensive experience with Microsoft Enterprise software including but not limited to Azure, Entra, InTune and Defender.
Ability to support client OS (Windows Operating Systems), application software (Office), and mobile device operating systems (iOS, Android, etc.)
Ability to troubleshoot and use deductive reasoning skills to choose the best solution from a few choices
Effective written and verbal communication skills
Ability to work independently, set priorities and deliver results
Nice to Have Skills & Experience
Thin client management experience preferred
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.