Job Description
Our client, a leader in global Data Center enclosure and cooling solutions is looking for a IT Support Specialist to perform Tier 2 support to their manufacturing site on the weekend Friday through Monday. On a day-to-day basis, this role acts as the primary escalation point for IT support within a manufacturing environment, managing and resolving complex technical issues across hardware, software, networks, and operating systems. The individual partners closely with plant operations, business stakeholders, and cross-functional IT teams to understand needs and deliver effective solutions while ensuring timely ticket resolution in line with SLAs. They spend time troubleshooting end-user and infrastructure issues both remotely and onsite, coordinating with other teams to expedite fixes, and documenting resolutions to strengthen the knowledge base. Additionally, they contribute to continuous improvement by leading small projects, supporting system and network deployments, maintaining IT asset visibility, and proactively identifying opportunities to enhance overall IT operations and reliability.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5+ years supporting Windows and iOS environments in large enterprises
2+ years of experience in Manufacturing environment supporting IT
Experience working with ticket management systems (Fresh-Service experience is a plus)
English required
Strong teamwork skills to collaborate effectively with other team members
Experienced knowledge of Windows 10/11, Office 365, iOS, device management, Tress System
Experience with SCCM, Azure AD, Active Directory, O365
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.